Job Purpose
The role is expected to lead service management team to deliver great customer service
every day and work with other business technology teams to develop service support process
for new services and streamline the existing processes.
The role is expected to manage the relationship between Business Technology and Dubai
Airports technology users, be the first point of contact for business escalations and
accountable to provide 24/7 Technology Service Support for internal and external stakeholders.
Experience
The Job holder should have 10 to 12 years’ experience of managing technology
services in process driven, customer centric industries.
They should be experienced in implementing ITIL V3 processes and tools in the
Enterprise, Managing information technology Asset Portfolio with excellent
knowledge of standard change management methodologies and change assurance.
|
For more details & Apply for this job
No comments:
Post a Comment